Hard hitting, investigative journalism

As some of you may recall, we have been feuding with Whole Foods over their multi-grain crust pizza for several years.

So imagine my surprise when I open up the school newspaper and find that, after dipping her toes in with a few puff pieces, an intrepid reporter had made her first foray into the world of investigative journalism. There it is, in black and white: an exposé!

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I, for one, am glad that a journal of the HIGHEST INTEGRITY has finally decided to shine the HARSH LIGHT OF TRUTH on one of the great stories of our day, and I applaud this reporter, whoever she is, for having the gumption to stick up for the little guy!

(Seriously, this daughter of mine. Sometimes I just don’t even know what to do with this girl…)
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Whole Foods Feud Update

Since multi-grain crust pizzas from Whole Foods came up yesterday in Oliver’s poem, I just want to give you a little update. You’re probably thinking that the feud has blown over, because you haven’t heard about it recently.

Well, it hasn’t.

Last Friday we called four hours early, as we have every week for the last THIRTEEN MONTHS, they told us that they were thawing some out and, in fact, writing a note to make sure the next shift knew about the pizzas, so there “wouldn’t be any surprises”.

Guess what? Surprises!!

When we got there to pick up the pizzas, it turns out they had already sold our multi-grain crusts to someone else. Not only were our pizzas on regular crusts, but they also made us broccoli instead of sausage.

It would be annoying if it wasn’t utterly predictable. They didn’t even give us a discount!

I do find it interesting that the response from the corporate office way back in May was, “Well, you know, it’s really not that popular…” AND YET the number of times we show up to get our pizza only to find it has been sold to someone else. Obviously SOMEBODY out there wants it! Maybe if it wasn’t, I dunno, impossible to actually obtain, someone might buy it? Maybe?

Obviously there is no reason to continue ordering pizzas there. We have tried, oh have we tried, to help them get it together. We have vowed so many times to never buy pizzas there, and yet we go back. Why?

I guess for the sense of justice? Can you imagine if someone asked you to do something at work, and you were still getting it wrong after 52 consecutive weeks? Can you even imagine?

I was hoping maybe things would get better under Amazon, but at the moment I can say the Hyde Park Whole Foods has THE WORST pizza department in the ENTIRE WORLD.

Why doesn’t Whole Foods want me to eat their pizza?

When the Whole Foods opened up in Hyde Park, we were naturally a bit excited. We’re not every day Whole Foods shoppers, but there are a few things that are more convenient to get there than anywhere else.

At first there were some hiccups: mistakes ringing things up, having to remind cashiers about the “case discount” every single time, cashiers not knowing things like which kind of bread you were buying.

Now that the store has been open for almost a year, I can report that…absolutely nothing has changed. Whatever opening day hiccups were there, are still there in full force.

One particularly humorous aspect to this is our repeated (failed) attempts to order multi-grain crust pizza. If you’ve never had Whole Foods pizza, it’s actually pretty decent. It’s roughly on par with anywhere else we might order pizza from, and cheaper too! Especially on Wednesdays, when they’re discounted, which just happens to be the day the kids have activities until late. A match made in heaven! I would really, really like to recommend it to you, but….

We vastly prefer the multi-grain crust, and they vastly prefer, I don’t know, not to sell it to us I guess? Every time we call, we get a different excuse. It’s become something of a game between Sara and I.

“We just sold our last one” is a popular excuse, second only to “we can’t make it, it takes too long to thaw”. “How long does it take to thaw?” we asked once. “Two hours.” Next time we called two hours in advance. “Oh, it takes three hours to thaw.” Nowadays we call about 5 hours in advance. “We just sold our last one,” said the guy on the phone. “It’s before noon!” Sara said in exasperation. “Maybe you should get more than one!” “Yeah, well, it’s really not that popular…” “How could you even know that if you only make one a day, and it sells out before noon?!”

Multiple times we’ve gotten, “Multi-grain crust? We don’t sell that. That’s not a thing.” My all time favorite was, “There’s no way you can order that, our ovens here can’t even cook it. It wouldn’t even work.” This despite the fact that we have gotten it there many times AND it’s on the paper menus sitting at the counter.

The funny thing is that about 50% of the time we are able to convince them to make it for us. “It’s in the freezer. You need to thaw it first,” we tell the person whose job it is to know how the pizzas work. “It takes about 3 hours, which is why we are calling now.” “Oh, okay,” they say, and sure enough, that week we get multi-grain. …Until the next week when it’s, “Oh, no, we don’t carry multi-grain at this store, you must have gotten it at a different store.”

We’ve personally spoke to the distributer about getting more mult-grain crusts ordered. “You should fill out a comment card,” one guy at the counter told us. “That’s the only thing they listen to.” Well, we’ve filled a few of them out too, and it hasn’t made a difference.

This past week we got, “You know, for some reason the delivery never came this week, so we don’t have any.” “That’s a new one, right?” I giddily texted Sara. “Better add that to the list.” “You know what?” sighed Sara. “Call them back and cancel the order.” “For real?” I said, but she was for real. I guess she finally hit her limit.

By my calculations, we have called to order pizza somewhere in the neighborhood of 20 times. That’s 20 times of having this ridiculous conversation. Why should I have to work this hard to convince somebody to sell me their product? What am I missing here, why don’t they want to make this pizza? Is it really that much harder to make than the regular pizza? We’re talking about Whole Foods here…shouldn’t they be into multi-grain crust?

I don’t know, man, and I guess we’ll never find out, because I think we’ve finally thrown in the towel. Another unsolved mystery for the files…